The Pledge Engagement Rings at ejeweller.com.au. ENGAGEMENT RINGS - WEDDING RINGS - DIAMONDS

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F.A.Q. Frequently Asked Questions

 

If you cannot find the answer you were looking for below please do not hesitate to contact us at: info@ejeweller.com.au

Q:       Where are you based?
A:    We are located in the suburb of Earlwood in Sydney, Australia.

Q:       Where is your Jewellery made?
A:    We make most of our jewellery here in Sydney and some items are made in Melbourne. Silver jewellery listed on our site has been imported.

Q:       Are there any hidden charges like shipping etc?
A:    No. Insured shipping and packaging are absolutely FREE. The listed price is the final price. There are no surprises in the checkout!

Q:       Do you offer layby on jewellery purchases?
A:    Yes, you can view our full terms here: http://www.ejeweller.com.au/webcontent51.htm

Q:       I am buying this for a gift, can you not display your company name?
A:    Yes, simply let us know and the invoice will be mailed to an alternative address to ensure discretion. Our packaging provides no other clue as to our company name.

Q:       How safe are my credit card details?
A:    We absolutely guarantee that your details are secure. Our website provides 128 bit SSL (Secure Socket Layer) order processing ensuring customer details are absolutely protected during the checkout process.

Q:       Can I make a change to one of your listed products?
A:    Sure. Most of our products are made in-house. If you require a larger/smaller stone or a different material or changes to a design we can almost certainly accommodate all requests.

Q:       Can I pick up my jewellery order from your store?
A:    As a manufacturer we do not provide a retail shopfront for the dispatch of orders. All orders must be received by registered and insured mail, free of charge to the customer. This also helps us keep our security & other costs low, and hence our prices, low.

Q:       Is my privacy guaranteed?
A:    Definitely. Under no circumstances is customer information provided to a third party. Click to view our full Privacy Policy.

Q:       How can your prices be so much lower than other jewellers?
A:    We are continually focussed on streamlining and computerising/automating all clerical processes and minimising overheads and waste. These efficiencies provide the cost savings that keep our prices extremely low without ever compromising on quality.

 


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TESTIMONIALS

Hello Peter,

Have received our rings today, and could not be more thrilled!!, the quality is outstanding, and was incredibly nervous before going to pick them up but was releived when i saw the amazing job you have done. The rings are beatiful and the only disappointment is that i have to wait a few months before i can wear them! Your correspondance, and feedback on my orginal design has been excellent throughout the whole process.

Thankyou once again,

A. L.
Townsville
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