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F.A.Q. Frequently Asked Questions

If you cannot find the answer you were looking for below please do not hesitate to contact us at: info@ejeweller.com.au

Q:       Where are you based?
A:    We are located in the suburb of Earlwood in Sydney, Australia.

Q:       Are there any hidden charges like shipping etc?
A:    No. Insured shipping and packaging are absolutely FREE. The listed price is the final price. There are no surprises in the checkout!

Q:       Do you offer layby on jewellery purchases?
A:    Yes, you can view our full terms here: http://www.ejeweller.com.au/webcontent51.htm

Q:       I am buying this for a gift, can you not display your company name?
A:    Yes, simply let us know and the invoice will be mailed to an alternative address to ensure discretion. Our packaging provides no other clue as to our company name.

Q:       How safe are my credit card details?
A:    We absolutely guarantee that your details are secure. Our website provides 128 bit SSL (Secure Socket Layer) order processing ensuring customer details are absolutely protected during the checkout process.

Q:       Can I make a change to one of your listed products?
A:    Sure. Most of our products are made in-house. If you require a larger/smaller stone or a different material or changes to a design we can almost certainly accommodate all requests.

Q:       Can I pick up my jewellery order from your store?
A:    As a manufacturer we do not provide a retail shopfront for the dispatch of orders. All orders must be received by registered and insured mail, free of charge to the customer. This also helps us keep our security & other costs low, and hence our prices, low.

Q:       Is my privacy guaranteed?
A:    Definitely. Under no circumstances is customer information provided to a third party. Click to view our full Privacy Policy.

Q:       What is Live Chat?
A:    Click to have Live Chat Explained.

Q:       How can your prices be so much lower than other jewellers?
A:    We are continually focussed on streamlining and computerising/automating all clerical processes and minimising overheads and waste. These efficiencies provide the cost savings that keep our prices extremely low without ever compromising on quality.

 

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QUESTIONS?

CUSTOMER
TESTIMONIALS

Dear Peter, 
I wish to thank-you for my beautiful ring.  Even after reading your testimonials there was still a few doubts about ordering such a special piece of jewellery online.  
The ring it self has far exceeded my hopes and wishes.  And thank-you very much for your wonderful service, we will definitely come to you for all our jeweller purchases in the future and will promote you to our family and friends. 
Best regards
K.D.
Blackwall NSW

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