EJeweller.com.au currently ships within Australia only.
We are Sydney based jewellery
manufacturers & diamond importers bringing you cost savings by offering our
jewellery and diamond range directly through our secure online store. The online
business model allows us to operate our workshop and offices from modest
premises without the need for extravagant jewellery display cabinets, high
shopfront rent, and sales staff costs. These efficiencies ultimately benefit
Over 80% of
the jewellery offered on our website is made by our jewellers in our workshop.
Most of the remainder is bought in from reputable Australian manufacturers and
only some of the silver jewellery and some diamonds are imported. We have
accredited experts with decades of experience on hand ready, and happy, to
answer any question, or allay any concerns you may have.
At eJeweller.com.au we offer excellent quality
jewellery, order security, prompt customer service, competitive pricing plus
free gift packing and delivery. In addition to this we
offer a 30-day Money Back Guarantee* leaving you
with NO RISK.
We invite you to browse our EDUCATION section and ask
us questions before making any significant purchase. All questions, no matter
how trivial they may seem to you, are welcome and will be answered promptly and
with courtesy by a qualified member of the team.
Read on to view our
Pricing & Payment Methods,
Terms & Conditions,
Money Back Guarantee &
If you have any queries orconcerns do not hesitate to contact us by email:
Click here to view what our very satisfied customers have to say:
Ordering Process - by placing an order
you are deemed to have accepted our terms & conditions below.
1. Place your order on our
website and receive an instant automated confirmation email.
make payment by your chosen method (if you haven't already done so by
credit card or Paypal during the checkout)
3. You receive an email from
us ONLY if further information is required, or if we
4. You receive an email from us that your
jewellery & Tax Invoice have been
We create most items to order. Each
product detail page outlines the production time for that
These are the expected production & delivery
Jewellery Production/Lead Time
[production time starts from day after payment is
All Wedding Rings (not diamond set) 7 business days
or Silver Jewellery - 10-12 business days
Diamond/Gemstone set or
Custom-made Jewellery - 15-18 business days
(Urgent orders may be
accommodated by request at faster times - please enquire)
(Add 1 day to
above for engraved items)
Delivery Time [Postage times are
in addition to production times]
1-2 business days
VIC, QLD: 2-3
3-4 business days
WA, TAS, NT: 4-5 business days
NB: the above estimates are based on Australia Post
guidelines. These times can increase for remote
locations. To check your particular suburb use the following link
and type "2206" as the "From" postcode.
NB: "Business Day" is defined as Monday to
Friday except public holidays.
All goods are Jewellery Boxed and delivered free of charge
throughout Australia and its territories. We deliver using registered
Pricing & Payment Methods
prices are shown on this website are in Australian Dollars and are
inclusive of GST. (prices are subject to change and in very rare
circumstances may need to be amended after order is
We accept payment for goods by any of the following
- Credit Card -
- Paypal Express-
- Direct Deposit / Electronic
Funds Transfer (EFT)
Terms & Conditions - The words 'our' and 'we' below refer to the business
Each product and its associated price listed on
this website should be considered an 'offer to treat'. Placement of
an order shall be considered an 'offer' and also an acceptance of these
terms & conditions. If we do not reject your order within 48
hours via email, then this shall be considered our acceptance of your
offer. Receiving an 'Order Confirmation' page or email is NOT an
acceptance of your offer but rather an indication that your order details
are in the process of being transmitted to us.
Every effort is made by eJeweller.com.au to
ensure that products advertised on this site are available and are
available at the price listed. Availability and price are subject to
change at any time. Ejeweller.com.au makes no representations or
warranties regarding the accuracy of the data on the website. If we find
that you have ordered an item that was incorrectly
priced, incorrectly described or no longer available, we will
immediately contact you before accepting or processing your order, for
vouchers used on our website by you are used on the understanding that we
may refuse an invalid or expired voucher irrespective of whether our
website accepts a voucher's input during the ordering process.
Ejeweller.com.au reserves the right to refuse to fulfil
orders which it deems likely to be fraudulent or of a high risk nature.
Any suspected fraudulent activity will be immediately reported to the
authorities without exception.
All images, designs and logos and content on this website is the
copyright of eJeweller.com.au and/or of the respective owners/content
providers and may not be copied or used in any way without our express
Ejeweller.com.au retains any intellectual property
arising from a custom made design irrespective of the level of design
input of a customer.
All orders are shipped registered and so must be
signed for by the recipient either at their delivery address or at the
local post office if no-one is available at the delivery address to
If you would like to cancel your order please do so as
early as possible by simply sending an email to email@example.com stating your
desire to cancel the order. Include your name and address, and the order
number supplied when the order was placed. Items that are special quoted
orders, or custom made to your instructions, and all watches will incur a
20% restocking fee if manufacture has commenced or goods have been
General Terms and Conditions
Risk in any goods supplied by
eJeweller.com.au shall pass to the customer when goods are delivered to
the customer, however, ownership and property in each item of the goods
supplied is retained by eJeweller.com.au until payment in full of the
See our Guarantee
By placing an order on this website you agree
to be bound by all terms and conditions.
EJeweller.com.au is committed to Australian privacy legislation in
the way it collects, uses, secures and discloses personal
The Commonwealth Privacy Act 1988 requires companies to
comply with the National Privacy Principles (NPPs). This document
The information we collect
We lawfully collect personal
information that is necessary for our business to function and may
Information you provide us when you
purchase goods. This information will include your name, address and
contact details. .
Information derived from communications between us
The use of the facilities and services available through
our website will determine the amount and type of information we collect.
The only personal information we collect when you use our website is what
you tell us about yourself, for example, by completing an online form, or
when you send us email we will record your email address.
How we use your
We use the information we
collect for the purpose disclosed at the time of collection or otherwise
as set out in this Privacy Statement. We will not use your personal
information for any other purpose without first seeking your consent,
unless authorized or required by law. Generally we will only use your
To establish and maintain your relationship
as a customer of eJeweller.com.au.
To provide the products and
services you have requested from eJeweller.com.au.
To administer and
manage those products and services.
To answer your inquiry.
marketing by email, specials on products you have shown interest in and
only with your explicit prior consent.
If you have requested to be
on our mailing list you may at any time decline any further marketing
communications. You may also at any time ask to be removed from our
mailing list. You are not added to our mailing list simply by sending us
an email enquiry.
Access to your personal
In most cases, you can gain
access to the personal information that eJeweller.com.au holds about you,
subject to some exceptions allowed by law.
If you would like to check
or amend your contact details, contact us. We will deal with all requests
for access to personal information as quickly as possible.
EJeweller.com.au takes all necessary steps to keep secure any
personal information which we hold and to keep this information accurate
and up to date. Personal information is stored in a secure server and
secured file storage.
The Internet is not always a secure method of
transmitting information. Accordingly, eJeweller.com.au cannot accept
responsibility for the security of information you send to, or receive
from us over the Internet or for any unauthorised access or use of that
Changes to this Privacy
It may be necessary for us to review
be posted on our website at www.eJeweller.com.au.
If you would like any further information, or have any queries,
information handling practices in general, please contact us at firstname.lastname@example.org
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
If you are not happy with the quality of an item purchased
from our site, or you believe that the item received is not exactly as
pictured on our online catalogue [note colour representation can vary
depending on your monitor's settings], then simply return your purchase in
its original condition and packaging together with the invoice within 30
days for a full refund of the purchase price less our original postage and
insurance costs. This return guarantee does not apply if you have changed
your mind, if your circumstances have changed, or you ordered the wrong
item. It is intended to guarantee the quality of our products and to
safeguard the customer against any mistake we may make. Please note
refunds will not be given for items that show signs of having been worn,
or are not in their original condition and packaging.
Method of Refund
EJeweller.com.au will refund money via the same method as
payment was made to us after the goods are received and checked (around 3
How to make a return
The return process
is simple. Firstly send us an email and then print and fill in the Returns Form
below, and return the product in its original condition with its
packaging. We recommend you send the goods by registered & insured
post as we are not responsible for the goods until we have received them.
Please provide us with the information outlined below.
The return slip must be cut and sent with the goods.
If your goods seem to have been damaged in
transit or are otherwise faulty please contact us immediately for full
refund/replacement. Send us an email before returning goods.
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I hereby declare that the goods being returned have in no way been
interfered with by myself or anyone else to my
What would you like us to do? (please circle)
Replace with another
of the same product. --- YES
Refund purchase price less postage &
handling. --- YES
Post this slip, your invoice, and the goods to the following
PO BOX 368
EJEWELLER.COM.AU IS AN AUSTRALIAN OWNED AND OPERATED BUSINESS ESTABLISHED IN 2000.
To receive special discount offers, notification of new products and clearance items, subscribe here:
© eJeweller.com.au 2000-2013
PO BOX 368, EARLWOOD NSW 2206, SYDNEY, AUSTRALIA
Have received our rings today, and could not be more thrilled!!, the
quality is outstanding, and was incredibly nervous before going to
pick them up but was releived when i saw the amazing job you have
done. The rings are beatiful and the only disappointment is that i
have to wait a few months before i can wear them! Your correspondance,
and feedback on my orginal design has been excellent throughout the
Thankyou once again,